jilee Privacy Policy – How Your Data Is Collected, Used, and Protected
At jilee, your personal information is handled with care and transparency. This Privacy Policy explains exactly what data we collect from players in the Philippines, why we collect it, how it is stored and secured, and what rights you have over your own information. Please read this document carefully before using our platform.
1. What Information We Collect
When you register an account with jilee, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and a username of your choice. This account information is necessary to create and manage your profile, verify your age and identity as required under Philippine law, and ensure your account remains secure against unauthorised access. During the verification process, you may also be asked to submit a copy of a government-issued identification document such as a Philippine driver's licence, passport, or SSS/GSIS card to confirm your identity and confirm you are at least 21 years of age. We store this documentation securely and use it strictly for compliance and fraud prevention purposes.
Beyond account registration, we automatically collect device and browser data when you access the jilee platform, including your IP address, browser type and version, operating system, device model, screen resolution, and general geographic location. This technical data helps us deliver a consistent and optimised experience across all devices, including mobile phones, which are the primary way most Filipino players access the platform. We also collect usage data such as the pages you visit, the games you play, session duration, and the features you interact with, which allows us to improve our services and personalise your experience. For players making deposits and withdrawals in Philippine Peso (PHP), we also retain transaction records including payment channel used, amounts, timestamps, and reference numbers, which are required for financial compliance and dispute resolution.
2. Why We Use Your Data
jilee uses the information we collect for a range of purposes that are directly tied to operating a safe, legal, and high-quality online gaming platform for players in the Philippines. The primary purpose is to provide and maintain your account, process your deposits and withdrawals in PHP, and give you access to our full range of products including live casino, fish games, and sports betting. Your data is also used to verify your identity and age, which is a legal requirement for all licensed online gaming operators in the Philippines, and to prevent fraud, money laundering, and the creation of duplicate accounts.
We also use your information to communicate with you about your account, including security alerts, transaction confirmations, and important updates to our platform or policies. Where you have opted in, we may send you promotional communications about bonuses, events, or new games available on jilee — you can unsubscribe from marketing messages at any time through your account settings. Usage and device data are analysed on an aggregated basis to improve platform performance, fix bugs, and develop new features that serve the needs of our Philippine player base. We do not use your personal data to make automated decisions that have significant legal or financial consequences for you without human review.
3. Cookies and Tracking Technologies
The jilee website and mobile application use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytical data about how the platform is being used. Cookies are small text files stored on your device that allow us to recognise you when you return to the site, maintain your login session, and ensure the platform functions correctly across visits. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a defined period to remember your language and display preferences.
In addition to essential cookies required for the platform to operate, we may use analytics cookies to understand traffic patterns and user behaviour in aggregate, helping us identify which areas of the platform are most valuable and where improvements are needed. You can manage or withdraw your consent to non-essential cookies at any time through the cookie settings available in your browser or within the jilee account settings. Please note that disabling certain cookies may affect the functionality of the platform, including the ability to stay logged in or access some features. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.
4. Data Storage and Security
jilee stores your personal data on secure servers that are protected by industry-standard security measures, including encryption at rest and in transit using TLS protocols. Access to your data is restricted to authorised personnel who require it to perform their specific job functions, and all staff with access to personal information are bound by confidentiality obligations. We conduct regular internal reviews of our data storage and access controls to ensure that your information remains protected against unauthorised access, data breaches, or accidental loss.
Your account data is retained for as long as your account remains active and for a defined period thereafter as required by Philippine financial and gaming regulations, which mandate the retention of certain transaction and identity records for compliance and audit purposes. When personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, jilee will securely delete or anonymise that data. While we take all reasonable technical and organisational precautions to protect your information, no online platform can guarantee absolute security, and we encourage you to also take steps to protect your account by using a strong, unique password and enabling any two-factor authentication options available in your account settings.
5. Sharing Data with Third Parties
jilee does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform, processing payments in Philippine Peso, conducting identity verification, providing customer support, or analysing platform performance. These third-party processors are contractually required to handle your data securely and only for the specific purposes for which they have been engaged, and they are prohibited from using your information for any other purpose.
We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so, such as in response to a lawful court order, a regulatory investigation, or a request from the Philippine Amusement and Gaming Corporation (PAGCOR) or other applicable bodies. In the event of a corporate restructure, merger, or acquisition involving jilee, your personal data may be transferred to the successor entity, but you will be notified of any such change and the new entity will be bound by this Privacy Policy. Outside of these specific circumstances, your data will not be disclosed to any third party without your explicit consent.
6. Your Rights Over Your Personal Data
As a registered player on the jilee platform, you have a number of rights in relation to the personal data we hold about you. You have the right to access a copy of the personal information jilee holds on your account by submitting a written request to our support team at [email protected]. If any of your personal information is inaccurate or out of date, you have the right to request that we correct it, and we will do so within a reasonable timeframe following verification of the requested change. You also have the right to request the deletion of your personal data where it is no longer required for the purposes for which it was collected and where there is no legal obligation to retain it.
Where processing of your data is based on your consent, such as for receiving marketing communications, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that took place prior to the withdrawal. You also have the right to object to certain types of processing or to request that we restrict how we use your data while a complaint or request is being reviewed. jilee will respond to all data rights requests within a reasonable period and in accordance with applicable Philippine data protection law, including the Data Privacy Act of 2012. If you believe your data rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
7. Minor Protection, Policy Updates, and Contact
jilee is strictly an adult platform and does not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information without proper authorisation, we will immediately close the account, delete the associated data, and handle any funds held in accordance with applicable Philippine regulations. Parents and guardians who believe a minor may have accessed the jilee platform are encouraged to contact our support team immediately so that we can investigate and take appropriate action without delay.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. When material changes are made, we will notify registered users through a notice displayed on the platform or sent to the email address associated with your account, and the updated policy will take effect from the date stated in the notification. We encourage you to review this page periodically to stay informed of how jilee protects your personal information. If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact our support team by email at [email protected]. You can also visit the FAQ page for additional information on account management and platform policies, or review our Terms and Conditions for the full framework governing your use of the jilee platform in the Philippines.
Questions About Your Privacy? We're Here to Help
If you have concerns about how jilee handles your personal data, or you'd like to exercise your rights under the Data Privacy Act of 2012, reach out to our support team or visit our FAQ for quick answers.